Terms of Services

We are committed to make your shopping experience as simple and enjoyable as possible. These terms and conditions (the "T&Cs") apply www.tropick.com (the "Site") and form the terms and conditions on which we supply products and services to you. Please read through the T&Cs prior to using the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.

ABOUT US

We are Tropick Apparel PTE. Ltd. ("we", "us", “Tropick"), a company registered in Singapore. Our company registration number is 201931245C and our registered office is at 145 Killiney Road #01-08, Singapore 239565.

You can contact us by writing to us at hello@tropick.com

If we need to contact you for service-related matters, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your order. "Writing" or "written" in these T&Cs includes emails.

ACCESSING AND USING THE SITE

As a condition of your access to and/or use of the Site, you warrant that:

  • all information supplied by you on the Site is accurate, current and complete;

  • you are 18 years of age or older in order to access and/or use the Site; and

  • you will not copy or distribute any part of the Site in any medium without Tropick’s prior written authorisation.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.

PROHIBITED ACTIVITIES

You agree and undertake not to:

  1. use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws;

  2. impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;

  3. attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilization and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and

  4. post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libelous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.

LINKS TO THIRD PARTY SITES

The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by Tropick, including third party payment system providers. You acknowledge and agree that Tropick is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve Tropick from any and all liability arising from your access and use of any third party website. We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.

INTELLECTUAL PROPERTY RIGHTS

Tropick is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without Tropick's prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.

WARRANTIES & LIABILITY

The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.

Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:-

  • life or wear of any Product or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to Tropick;

  • improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuse of the products, as well as fair wear and tear, by you or any third party;

  • third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the products purchased on or through our Site; and

  • any warranties provided under these T&Cs if the total price for the Product has not been paid in cleared funds by the due date for payment.

You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any Product purchased from the Site is processed by third party payment system providers and Tropick does not retain or process any such payment information. Tropick cannot guarantee the security of such third party payment system(s) or any payment data on the Site, Tropick is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, Tropick is not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, you expressly relieve Tropick from any and all liability in connection with the acts, omissions or defaults of such third parties.

To the extent that any exclusion of liability under these T&Cs is not permitted by law, the aggregate cumulative liability of Tropick and our affiliates under any Order shall in any event not exceed the sum that you have paid to us for the sale of products under that Order.

INDEMNETIES

You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of your access of, use of and/or participation in this Site, including (i) any claims of infringement of a third party’s rights; (ii) damage to tangible property, bodily injury, or death; (iii) negligence or wilful misconduct caused or attributable to you or any of your agents, and (iv) breaches of your obligations under these T&Cs.

TERMINATION

We will determine in our sole discretion whether there has been a breach of these T&Cs through your use and/or access of the Site. When a breach of these T&Cs has occurred, we may take such action as we deem appropriate, including:

  • Immediate, temporary or permanent withdrawal of your right to use and/or access the Site;

  • Issuing a warning to you;

  • Commencing legal proceedings against you for loss resulting from your breach; and

  • Disclosure to law enforcement authorities of such information as we reasonably deem necessary.

We exclude liability for any actions taken in response to breaches of these T&Cs. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate.

ORDERS & PAYMENTS

You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.

If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

The price payable by you for the Product shall be the price of the Product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice. Please complete payment at the moment your order was placed as all unpaid orders will be cancelled automatically after an hour. In the event that any Product has been mispriced on the Site, we reserve the right to terminate the Order and notify you of such termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.

We accept all major credit cards and PayPal.

PRODUCT DESCRIPTION & DEFECTS

We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. 

We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

Minor variations in measurement (within 1 inch) are not considered a defect. You are responsible for ensuring that your sizing measurements are accurate. If you believe you have received a defective item, at hello@tropick.com with your order number, and a photograph of the defect.

All defective items are to reach us within 30 calendar days from dispatch date for orders made in Singapore, or 45 calendar days for international orders. Items must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or a refund will be issued.

RETURNS

 We accept returns for items* that are unworn, unwashed, unaltered, and with its tags and bag packaging intact.

*Purchase of sale items and accessories, are final and cannot be returned or exchanged.

To start a return request, please:

  1. Fill in the returns note, to request a copy of the form please email us at hello@tropick.com

  2. Pack the item and your completed returns note in its original packing material

  3. Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 30 calendar days from dispatch date for local orders, or 45 calendar days for international orders.

You are responsible for postage costs of returned items. Kindly note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a store credit refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned Product. Please note that refunds will be provided only in the form of store credit.

INCORRECT ITEMS

If you believe you have received the wrong item, at hello@tropick.com with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.

DELIVERY

The cost of delivery of your Order will be displayed to you on our Site. We offer international shipping for a flat rate of $20 SGD.

Please note that we do not ship products to individuals, countries or territories that feature on the E.U.’s Consolidated Financial Sanctions List. We also do not permit customers to transfer our products to any of the mentioned individuals, countries or territories that feature on the list.

Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated 2 working days. Our local delivery partner shall deliver the Product to the address specified in your Order.

If delivery of your Product is delayed, we will inform you accordingly and the Product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.

BOUNCED PARCELS

We'll be in touch via email in the event of a bounced parcel. However please note that, without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the Product.

Bounced parcels that are unclaimed after half a year will be deemed as Tropick's property and no compensation will be offered as sufficient response time has been given.

WHEN YOU BECOME RESPONSIBLE FOR THE PRODUCT

The Product will be your responsibility from the time we deliver the Product to the address you provided us. You own the Product which is the subject of your Order once we have received payment in full for your Order.

TERMINATION

We may terminate the Order at any time by writing to you if:

  1. You do not make payment to us when it is due;

  2. You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide you with the Product (e.g. delivery address);

  3. You do not, within a reasonable time, allow us to deliver the Product to you;

  4. If we terminate the Order in the situations set out above, we will refund any money you have paid in advance for Products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

PERSONAL DATA

We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product, to send you newsletters if you have registered for our mailing list, and other specified purposes. Please see our Privacy Policy for more information.

GENERAL

Returns, Replacements and Refunds: Notwithstanding anything to the contrary, Tropick shall only accept returns and grant replacements and refunds on the condition that the items being returned, replaced or refunded were purchased from the Site. Purchases of items other than from the Site are not eligible for returns, replacements or refunds under these T&Cs. For items purchased from our retail stores, please refer to the T&Cs stated on your purchase receipts or you may check in-store with our retail assistants.

No Relationship: Neither these T&Cs nor your use and/or access of the Site creates any joint venture, agency, partnership, or employment relationship between you and Tropick.

Assignment: You may not assign these T&Cs or any rights or obligations under these T&Cs to any party.

Waiver & Severability: The failure of Tropick to enforce any right or provision of these T&Cs shall not be deemed a waiver of such right or provision. In the event that any provision of these T&Cs is held to be invalid, illegal or unenforceable, the remaining provisions of these T&Cs shall remain in full force and effect.

Third Party Rights: A person who is not a party to this agreement shall have no right to enforce or to enjoy the benefit of any term of this agreement.

Entire Agreement: These T&Cs, which expressly incorporate the Privacy Policy and the terms and conditions referred to therein, constitute the entire agreement between you and Tropick relating to the subject matter hereof, and supersedes any and all prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Site.

Governing Law: These T&Cs and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.

ADDITIONAL NOTES

If you did not receive a returns note, please email us at hello@tropick.com. We'll be in touch within a week of the date on which we receive your returned item. Store credit will be issued upon a successfully processed return request.

STORE CREDIT

Store credit in your Tropick account can be redeemed towards the purchase of an item from our Site. Store credit expires within one year. Store credit is strictly non-refundable, non-extensible and non-transferable.

UPDATES

We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.

If we decide to change our T&Cs for the Site, we will post the revised T&Cs here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.

These T&Cs incorporate our Privacy Policy as may be updated from time to time. If you have any questions about our T&Cs or Privacy Policy, please contact us at 

PRIVACY POLICY

We are big fans of privacy and will always have your back when it comes to your personal data. 

Please read through the following before providing us with any of your personal data. Your continued use of our website constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy.

This Privacy Policy applies to personal data collected, used, disclosed (including transferred out of Singapore), and otherwise processed (collectively, "processed") by our website. Such personal data will be processed in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA"), its associated regulations and subsidiary legislation, and guidelines issued by the Singapore Personal Data Protection Commission ("PDPC"). Jurisdictions outside of Singapore may have different local data protection standards.

The types of personal data we collect from you include:

  • your name;

  • mailing address(es);

  • telephone number(s);

  • email address(es);

  • date of birth;

  • gender;

  • nationality;

  • marketing preferences;

  • answers you provide to security questions (e.g. mother's maiden name, pet's name);

  • payment information and transaction details;

  • aggregated site statistics data;

  • any other information you choose to provide to us, or that we may collect about you through your interactions with our website.

Your personal data is collected when you:

  • visit our website with a cookies-enabled browser [or (if applicable) register a user account with our website];

  • request services from us such as subscribing to our newsletter or mailing lists for post or phone updates;

  • fill in any forms on our website;

  • submit a CV, job application, or any comment, question or feedback to us, or contact or correspond with us in any way; and

  • make purchases of goods or services through our website.

Your personal data will be used for the following purposes:

  • To facilitate your access to our website [or (if applicable) the creation of your user account with our website];

  • To evaluate your website preferences and for the maintenance of the website;

  • To evaluate and manage your online job application (if applicable);

  • To send you updates via email, post or telephone where appropriate;

  • To answer your queries, respond to your comments and feedback, or provide you with assistance in any other way;

  • To facilitate online purchases of goods and services; and

    • Our related entities, including subsidiaries;

    • Third-party service providers (such as subcontractors, agents or network operators) who are employed to perform business and administrative functions;

    • Third party businesses with whom we collaborate;

    • Government bodies; and

    • Your personal data may be transferred out of Singapore from time to time. Such transfers will be carried out in accordance with the PDPA. Third parties, with the exception of Government bodies and other public agencies, are subject to data protection obligations and may only use your personal data to perform the necessary functions.

    • To identify the causes of problems arising at web servers and to resolve these problems;

    • To improve the contents of the website;

    • To customise the content of the website and our emails to suit your individual interests or purposes and selectively display best-matched pages to you;

    • To utilise your browsing history on the website for demographic research; and

    • To obtain static data of web visitors and aggregated website visitation statistics which are anonymous in nature. You may reject our use of cookies by configuring your browser to disable the use of cookies. However, you may no longer be able to receive services or personalised features of the website which rely on the use of cookies.

We do not sell or trade your personal data to external parties. However in order to provide the above services to you, we may share, including transfer out of Singapore, your personal data with the following entities:

We may also disclose or transfer personal data as otherwise permitted or required by law, including for compliance with regulations on anti-money laundering and countering the financing of terrorism.

WEBSITE COOKIES

When you visit our website, we may assign your web browser one or more website cookies. Cookies are small text files used to enhance your shopping experience, including, but not limited to, maintaining current login, and providing a unique identifier for website statistics.

We may use cookies and web-beacons on the website for the following purposes:

Links To Third Party Websites

The website may contain links to other third party websites and microsites, whose privacy practices may differ from those of ours. If you submit personal data to any of those sites, your personal data is not subject to this Privacy Policy.

We encourage you to review the privacy policy of any website you visit. By clicking on or activating such links and leaving our website, we can no longer exercise control over any personal data which you give to any other entity after leaving our website. Any access to such other third party websites is therefore entirely at your own risk.

Opting-Out / Withdrawal Of Consent / Retention Of Data

If you would like to unsubscribe from our newsletter, detailed instructions are provided at the bottom of all emails sent out. If you would like to unsubscribe from any of our other mailing lists, or to withdraw your consent to our use of your personal data, please write to our Data Protection Officer at hello@tropick.com

Your personal data will be retained for as long as it is necessary to fulfill the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws. Your personal data may also continue to be retained on our databases to the extent permitted by law.

Accessing And Correcting Your Personal Data

You may review and correct your personal data by signing into your user account and selecting 'Update Profile' or equivalent, or by contacting our Data Protection Officer at hello@tropick.com. We will only disclose personal data to the individual who registered his/her personal data with our website, and only after confirming the identity of the registered party.

Please allow fourteen (14) working days for your request to be processed.

SECURITY

We take reasonable precautions to protect your information and process it securely. Such measures include, but are not limited to passwords, firewalls, and other standardised industry practices. However, no method of transmission over the internet, or electronic storage, is 100% secure and we cannot be held liable for any loss you may suffer for unauthorised access or loss of any data provided to our website. Nevertheless, we strive to protect the security of your information, and are constantly reviewing and enhancing our information security measures. We may, but are not obliged to, post a notice on our website if a security breach occurs, or send an email to you at the email address you have provided to us in these circumstances.

AMMENDMENTS

We reserve the right to amend this Privacy Policy at any time. The Effective Date stated below indicates the last time this Privacy Policy was materially revised. Any changes we may make to this Privacy Policy in the future will be posted on our website. You are encouraged to review this page periodically to see any updates or changes to our Privacy Policy.

CONTACT US

All other questions on our use of your personal data should be addressed to our Data Protection Officer, whom you may contact at hello@tropick.com